Last updated: 28 September 2026

Return Policy

We offer a 14-day return period for eligible products delivered in Switzerland. For consumers in the European Union, the statutory right of withdrawal and any other mandatory rights also apply. This policy does not affect your rights if goods are faulty, damaged or not as described.

Change of mind: 14 days

Tell us within 14 days after you or a person you designate receives the goods that you wish to withdraw or return an eligible item. Email dimelo.kosmetil@yahoo.com with your order number and a clear statement that you wish to return it; you do not need to give a reason. We will provide the correct return address and practical instructions. For EU statutory withdrawals, send the goods back within 14 days after notifying us. We will not make the exercise of the withdrawal right conditional on our prior approval.

Products that cannot be returned for a change of mind

The exception for hygiene or health protection applies only to goods that are genuinely sealed, unsuitable for return for those reasons, and unsealed after delivery. Goods made to your specifications or clearly personalised may also be excluded where the applicable law permits. Merely opening an ordinary outer shipping box does not by itself remove a statutory withdrawal right. We will identify any applicable exception before purchase.

Return shipping and condition

For a change-of-mind return, you pay the direct cost of returning the goods unless we agree otherwise or the law requires us to pay. Pack the items securely. For EU statutory withdrawals, you may inspect goods as you would in a shop; you may be responsible for any diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. The absence of an original shipping carton alone does not extinguish a mandatory right.

Return location: [[INSERT THE CONFIRMED RETURN ADDRESS FOR SWISS AND EU ORDERS.]]

Refunds

For an EU statutory withdrawal, we refund payments received for the returned goods and the cost of the least expensive standard outbound delivery option, where the whole order is returned, within 14 days of receiving your notice. We may wait until we receive the goods or evidence that you sent them, whichever comes first. We use the original payment method unless you expressly agree otherwise, and do not charge a refund fee. Swiss voluntary returns will be refunded under the same timetable once the returned goods or proof of dispatch are received, subject to the eligibility terms above.

Problems with an order

If an item arrives damaged, is incorrect or appears faulty, contact us at dimelo.kosmetil@yahoo.com, ideally with your order number and photographs. We will arrange an appropriate remedy, including return shipping at our expense where required. Reporting a problem promptly helps us investigate it, but missing a short reporting window does not remove mandatory consumer rights.