Last updated: 28 September 2026

Terms of Service

These terms apply to consumer purchases made through dimelonatural.com. The seller is Dimelo Natural Mejía Giraldo, CHE-317.909.995, Alte Fehraltorferstrasse 2, 8332 Russikon, Zürich, Switzerland. Contact: dimelo.kosmetil@yahoo.com.

1. Products and information

We describe each product, its main characteristics and its price on its product page. Packaging and colours may vary slightly from photographs. Check the actual label, ingredient list and use instructions before applying a product, especially if you have allergies or sensitivities. Our cosmetic recommendations are not a diagnosis or a substitute for medical care.

2. How an order is placed

Add products to your cart, check the quantities and delivery address, review the total and correct any errors before placing your order. We send an order confirmation promptly to the email address you provide. If an item cannot be supplied after payment, we will contact you and refund the unavailable item or the full order if you prefer. The language of these terms is English; other languages may be made available in the store.

3. Prices, taxes and payment

Prices and available currencies are displayed for your market before you place the order. Delivery charges and taxes collected by us are shown at checkout. Available payment methods are those offered in the checkout. Payment is processed by the provider shown there; we do not ask you to send payment card details by email.

EU import charges: [[CONFIRM WHETHER ORDERS ARE DISPATCHED FROM SWITZERLAND OR AN EU LOCATION, WHO IS THE IMPORTER, AND WHETHER IMPORT VAT, DUTIES AND CARRIER CLEARANCE FEES ARE PREPAID OR PAYABLE ON DELIVERY. STATE THE ARRANGEMENT HERE AND IN CHECKOUT BEFORE ACCEPTING EU ORDERS.]]

4. Shipping and delivery

Available destinations, shipping charges and delivery estimates are set out in our Shipping Policy and at checkout. If a delivery is delayed or cannot be completed, contact us so we can resolve it in accordance with your applicable rights. For EU consumer orders, responsibility for loss or damage in transit remains with us until you or a person you designate receives the goods, except where you independently arrange a carrier not offered by us.

5. Cancellations, returns and faulty goods

Our Return Policy explains the 14-day return process, the limited exceptions for certain sealed or genuinely personalised goods, and refunds. Nothing in these terms limits mandatory consumer protections. If a product is defective, damaged or not as described, contact us at dimelo.kosmetil@yahoo.com; the rights and remedies required by the law applicable to your order remain available.

6. Consultations and wellbeing sessions

The skin and hair questionnaires shown on the website are requests for a personalised recommendation, rather than a medical assessment. If paid appointments or subscriptions become bookable online, their price, location or method of delivery, cancellation terms and any legally required withdrawal information must be displayed before booking and supplemented with service-specific terms.

7. Privacy and complaints

Our Privacy Policy describes how personal information is used. For any question or complaint about an order, email us with your order number at dimelo.kosmetil@yahoo.com.

8. Applicable law and changes

These terms are governed by Swiss law, without removing mandatory consumer protections that apply in a customer's country of residence or any mandatory rules on jurisdiction. We may update the terms for future orders; the version made available when you place an order applies to that order.