Last updated: 28 September 2026

Shipping Policy

Where we deliver

We accept orders for Switzerland and the European Union destinations enabled in our checkout. If a destination cannot be selected at checkout, we are not accepting online orders for that location. Contact dimelo.kosmetil@yahoo.com before ordering if you are unsure about availability.

Processing, transport and costs

[[ADD THE COUNTRIES YOU SHIP FROM, ORDER PROCESSING TIME, ESTIMATED DELIVERY TIMES BY REGION, CARRIERS, TRACKING AVAILABILITY, SHIPPING CHARGES AND ANY FREE-SHIPPING THRESHOLD. MAKE SURE THESE DETAILS MATCH YOUR SHOPIFY SHIPPING SETTINGS.]]

Final shipping charges are shown before you place your order. Once your order is handed to the carrier, we will provide a dispatch notification and tracking information if the service includes it. Delivery estimates are estimates, not a waiver of your rights if delivery is late or fails.

Cross-border taxes and customs

[[CONFIRM WHETHER EU ORDERS ARE SENT FROM SWITZERLAND OR EU STOCK. EXPLAIN WHICH IMPORT TAXES, DUTIES AND CARRIER CLEARANCE CHARGES ARE COLLECTED AT CHECKOUT, AND WHETHER ANY MAY BE REQUESTED AT DELIVERY.]]

Incorrect address, delays and damaged parcels

Please check your shipping details before paying and contact us immediately if you notice an error. If an order is delayed, missing or visibly damaged, email us with your order number. We will work with the carrier and provide the remedy required by the rules applicable to your purchase. For EU consumer orders, goods sent using a delivery service we offer remain at our risk until delivered to you or your designated recipient.

Contact: dimelo.kosmetil@yahoo.com