Last updated: 28 September 2026

Privacy Policy

This policy explains how Dímelo Natural uses personal information when you visit dimelonatural.com, buy products, contact us, subscribe to updates or send a skin or hair assessment.

1. Who is responsible for your information?

The controller is Dimelo Natural Mejía Giraldo, CHE-317.909.995, Alte Fehraltorferstrasse 2, 8332 Russikon, Zürich, Switzerland.

Email: dimelo.kosmetil@yahoo.com. We operate from Switzerland and intend to serve customers in the European Union. Swiss data protection law applies and, when applicable to our activities, we also comply with the GDPR.

EU representative: [[IF AN EU REPRESENTATIVE IS REQUIRED AND HAS BEEN APPOINTED, ADD THEIR NAME, ADDRESS AND CONTACT DETAILS HERE. OTHERWISE REMOVE THIS PARAGRAPH.]]

2. What information do we use and why?

  • Orders and customer service: your name, contact and delivery details, purchased items, communications and payment status. We use these to process orders, arrange delivery, manage returns and answer questions. For EU data, the legal basis is generally the performance of a contract or steps you request before entering into one.
  • Accounting and legal obligations: invoices and order records are used to meet applicable tax, accounting and other legal requirements.
  • Security: technical and transaction information may be used to protect the store, prevent abuse and investigate suspected fraud. Where required, we rely on our legitimate interest in keeping the store secure, while considering your rights.
  • Marketing: if you subscribe to updates, we use your email address and preferences to send promotional messages where permitted. You can unsubscribe using the link in a marketing email or contact us.
  • Analytics and advertising: device, cookie and interaction information may be used when the relevant tools are enabled and any required consent has been obtained. See our Cookie Policy and cookie controls.
  • Skin and hair assessments: we use your contact details and answers so Diana can review your assessment and respond with a personalised cosmetic recommendation. The skin assessment may include questions about symptoms such as heartburn, insomnia and drowsiness, which may reveal health information. Where required, we will ask for your explicit consent before processing those answers. You may withdraw your consent by contacting us. This does not affect your ability to browse or purchase products.

3. Who receives your information?

Our store is hosted by Shopify. We share information with Shopify and, where needed to fulfil an order, with payment providers, delivery partners and customer service providers. Optional marketing and analytics providers may receive information depending on the tools enabled and your privacy choices.

[[LIST THE SHOPIFY APPS AND OTHER PROVIDERS THAT ACTUALLY RECEIVE CUSTOMER INFORMATION. CONFIRM WHETHER SHOPIFY NETWORK INTELLIGENCE OR ENHANCED SERVICES ARE ENABLED.]]

Shopify may also process information for its own services. See the Shopify Consumer Privacy Policy and Shopify Privacy Portal for information about Shopify's processing and available choices.

4. International transfers and retention

Some providers may process information outside Switzerland or the European Economic Area. Where required, we use safeguards recognised by the applicable data protection laws.

[[CONFIRM THE COUNTRIES WHERE YOUR ENABLED PROVIDERS PROCESS DATA AND THE SAFEGUARDS USED FOR INTERNATIONAL TRANSFERS.]]

[[ADD THE ACTUAL RETENTION PERIODS OR CRITERIA FOR ORDER AND ACCOUNTING RECORDS, CONTACT REQUESTS, NEWSLETTER SUBSCRIPTIONS, ASSESSMENT ANSWERS AND CONSENT RECORDS.]]

5. Your rights

Depending on the law that applies, you may have the right to request access to, correction or deletion of your personal information, restrict or object to certain processing, or receive a portable copy. You may withdraw consent for future processing at any time.

To make a request, email dimelo.kosmetil@yahoo.com. We may need to verify your identity. You may also complain to the Swiss Federal Data Protection and Information Commissioner or, where the GDPR applies, to a competent data protection authority in the EU.

6. Cookies and changes to this policy

Read our Cookie Policy and use the store's cookie preferences control to manage tracking choices. We may update this policy when our store or data practices change. The date at the top shows when it was last updated.